Shipping Policy
Welcome to InteriorChowk. We are committed to providing a smooth, transparent, and reliable shipping experience for all home decor, furniture, furnishing, kitchen, garden, electrical, hardware, sanitary, and interior-related products purchased through our website, mobile app, or marketplace platform.
Please read this Shipping Policy carefully to understand our shipping process, delivery timelines, shipping charges, order tracking, and delivery-related terms.
1. Shipping Coverage
InteriorChowk currently offers domestic shipping across India. We provide PAN India delivery services covering 24,000+ PIN codes through 25+ reliable courier and logistics partners.
Delivery availability may vary depending on the customer’s location, seller location, product type, product size, courier serviceability, and applicable delivery restrictions.
Customers can check delivery availability by entering their PIN code on the product page or during checkout.
2. Order Processing Time
Orders are usually processed within 2 business days from the date of successful order placement and payment confirmation.
Processing time may vary depending on product availability, seller processing time, product size, customization requirements, packaging requirements, stock availability, or other operational factors.
For certain products, the specific processing or dispatch timeline may be mentioned on the product page. Customers are requested to check the product page carefully before placing an order.
3. Shipping and Delivery Time
Standard delivery time may vary based on the delivery location, courier partner, shipping method selected, product category, and seller location.
Estimated delivery timelines will be shown on the product page, cart page, checkout page, or order details page, wherever applicable.
In general, delivery timelines may be affected by factors such as remote location delivery, public holidays, weather conditions, courier delays, logistics disruptions, incorrect address details, or other circumstances beyond InteriorChowk’s control.
4. Shipping Methods
InteriorChowk may offer different shipping options depending on product availability and delivery location.
Available shipping options may include:
- Standard Delivery
- Instant Delivery, where available
- Seller-arranged delivery for selected products
- Courier or logistics partner delivery
The available shipping method and estimated delivery details will be shown during checkout or order confirmation, depending on product and location serviceability.
5. Shipping Charges
Shipping charges may vary based on product type, product size, order value, seller location, delivery location, delivery method, courier partner, and any ongoing promotional offers.
Applicable shipping charges, if any, will be clearly displayed during checkout before the customer completes the order.
InteriorChowk may offer free shipping on selected products, selected sellers, selected locations, promotional campaigns, or orders above a specified value. Any such offer will be displayed on the website, mobile app, product page, cart page, or checkout page, wherever applicable.
Shipping charges, COD charges, convenience fees, installation charges, or other service charges may be non-refundable unless specifically mentioned or required due to an error from InteriorChowk or the seller.
6. Multiple Products or Multiple Seller Orders
InteriorChowk is a marketplace platform where products may be listed and fulfilled by different sellers.
If an order contains multiple products or products from different sellers, the items may be shipped separately and may be delivered on different dates.
Customers will receive tracking details for each shipment wherever applicable.
7. Order Tracking
Once an order is shipped, customers may receive shipping confirmation through email, SMS, WhatsApp, app notification, or the order details page.
Tracking details, if available, will be shared with the customer so they can monitor the delivery status of their order.
Customers can also track their order through the InteriorChowk website, mobile app, or order tracking portal using the order details or tracking number provided.
For instant delivery orders, where available, customers may receive a call, SMS, WhatsApp message, or notification from the instant delivery team or logistics partner.
8. Address Accuracy
Customers are responsible for providing complete and accurate shipping information at the time of placing the order.
The shipping address should include the correct customer name, mobile number, house number, street, locality, city, state, PIN code, and any landmark if required.
InteriorChowk will not be responsible for delivery failure, delay, or loss caused due to incorrect, incomplete, or outdated address details provided by the customer.
9. Delivery Attempts
Our courier or logistics partners may make multiple attempts to deliver the order, depending on their delivery process and serviceability.
If the customer is unavailable, unreachable, or refuses delivery, the shipment may be marked as undelivered, returned to seller, or cancelled as per courier and seller policy.
In such cases, additional shipping charges or cancellation charges may apply, depending on the order status and seller policy.
10. Delayed Delivery
InteriorChowk and its sellers make reasonable efforts to deliver orders within the estimated timeline. However, delivery delays may occur due to circumstances beyond our control.
Delivery may be delayed due to:
- Courier or logistics delay
- Incorrect or incomplete address
- Customer unavailability
- Remote or non-serviceable location
- Public holidays or local restrictions
- Weather conditions or natural events
- Product customization or special packaging requirements
- Stock or seller-side processing delays
If there is a significant delay, customers may contact InteriorChowk support for assistance.
11. Damaged, Missing, or Wrong Delivery
If a customer receives a damaged product, wrong product, defective product, or product with missing items/accessories, the customer should raise a request through the website, mobile app, order details page, or customer support within the applicable return or replacement window mentioned on the product page.
Customers may be required to share clear photos or videos of the product, packaging, invoice, shipping label, and damaged or missing parts for verification.
Such cases will be handled as per InteriorChowk’s Return & Replacement Policy and the product-specific seller policy.
12. Returns and Reverse Pickup
For returnable or replaceable products, reverse pickup or return shipping instructions may be provided after the return or replacement request is approved.
Return pickup availability depends on courier serviceability, product type, seller location, customer location, and product-specific return/replacement eligibility.
Customers may be responsible for return shipping costs unless the return or replacement is due to a damaged product, defective product, wrong product, missing item, or an error from InteriorChowk or the seller.
For more details, please refer to our Return & Replacement Policy.
13. Non-serviceable Locations
Some PIN codes or locations may not be serviceable for certain products or sellers.
If a location is not serviceable, the customer may not be able to place the order for that product, or InteriorChowk may contact the customer for an alternative solution.
If an order cannot be delivered due to non-serviceability after order placement, InteriorChowk may cancel the order and process the applicable refund as per policy.
14. Customer Support
For any shipping-related questions, delivery delays, tracking issues, damaged shipment, or delivery concerns, customers can contact InteriorChowk support.
Email: customersupport@interiorchowk.com
Customers may also contact us through the website, mobile app, WhatsApp, or order details page, wherever available.
By using the InteriorChowk website, mobile app, or marketplace platform, you acknowledge that you have read, understood, and agreed to this Shipping Policy.
InteriorChowk reserves the right to update or modify this Shipping Policy at its discretion. Customers are advised to review this policy periodically for the latest updates.
Thank you for choosing InteriorChowk.
Version: 1.2
Date: 15 July 2026