Frequently Asked Questions
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- Log in to your account.
- Go to the "My account" then click on "Edit account" section.
- Update your details and save the changes.
Yes, we offer customization options for certain products. Please check the product description for customization availability or contact our customer service for more details.
If you receive a damaged or incorrect item, please contact our customer service team immediately. Provide your order number and photos of the damage or incorrect product to assist with the resolution.
Our customer support team is available from 9:30 AM to 6:30 PM, 6 Days of the Week.
Sign Up and Login
OTP-based login and signup use a one-time password (OTP) sent to your registered mobile number or email. This ensures a secure and quick way to authenticate your identity.
- Go to the InteriorChowk app.
- Click on the "Sign Up" button.
- Enter your mobile number.
- You'll receive an OTP; enter it to verify.
- After verification, fill in your personal details like name, email.
- Submit the information to create your account.
- Ensure your internet connection is stable.
- If using a mobile number, ensure it's entered correctly and is not in "Do Not Disturb" mode.
- Request a new OTP after waiting a few minutes.
- If still not receive OTP then contact our customer support team.
No, each email or mobile number can only be associated with one InteriorChowk account.
- Ensure you've entered the correct OTP.
- Check if your mobile number is incorrect.
- If issues persist, contact customer support for assistance.
Currently, InteriorChowk supports only OTP-based login and signup. Social media login options may be added in the future.
Yes, providing accurate personal details is essential for a personalized experience and for future communications from InteriorChowk.
No, there is no age requirement to create an account on InteriorChowk.
To place an order, browse the product categories or use the search bar to find the items you want. Once you've selected an item, add it to your cart, proceed to checkout, and follow the prompts to complete your purchase.
Shipping, Order Tracking & Delivery
You can track your order by logging into your InteriorChowk account and visiting the "My Orders" section. Then click on "Track order" and you will find tracking information and updates about your order status.
We offer standard and Instant delivery options the availability of these options may vary based on your location and the items in your order.
Once your order is shipped, you will receive an email with tracking information you can also track your order through the "My Orders" section of your InteriorChowk account.
Delivery times vary based on your location and the shipping option chosen. You can see estimated delivery date at the time of check out process.
Currently, InteriorChowk ships only within India. We do not offer international shipping at this time.
Shipping charges are calculated based on the weight and size of the items in your order and your delivery location you can view the shipping charges during the checkout process.
If your order has not yet been shipped, you can change your shipping address by contacting our customer service team. Once the order is shipped, we cannot change the address.
While we strive to deliver your order on time, delays may occur due to unforeseen circumstances. In such cases, we will notify you and provide updates on the new delivery date.
At this time, we do not offer scheduled deliveries.
If you receive a damaged or incorrect item, please contact our customer service team immediately, we will investigate and arrange a replacement or a refund as per our return policy.
We may offer free shipping on orders above a certain value or during special promotions. Please check our social media pages or subscribe to our newsletter for the latest offers.
Currently, we do not offer a store or warehouse pickup option. All orders are delivered to the address provided during checkout.
You can contact our customer service team via email (customersupport@interiorchowk.com) or phone +91 9953 680 690.
Our contact details are available on the "Contact Us" page of our app.
Returns and Exchange
InteriorChowk offers a specific time period return policy for certain products.
You can return a product if it is damaged, missing items or accessories, defective, or different from what was ordered.
To initiate a return, you need to raise a request within the specific time period mentioned on the product page. A return shipping label will be provided for the process.
The product must be in its original condition and packaging, unused, and undamaged to be eligible for a return.
Yes, the following items are not eligible for return:
- Products that have been used or damaged.
- Customized products.
Refunds are issued to the InteriorChowk wallet, regardless of the original payment method. This includes payments made via credit card, debit card, net banking, UPI, or any other mode.
Refunds are processed within 2-3 business days after the returned item is received and inspected.
Customers are responsible for return shipping costs, except in cases where the return is due to a defect or an error on InteriorChowk's part.
Yes, a restocking fee upto 15% may be applied to all returns to cover the cost of processing and restocking the product.
For any questions regarding the return policy, please contact InteriorChowk customer support at customersupport@interiorchowk.com.
Yes, InteriorChowk reserves the right to modify these policies at its discretion. It is the responsibility of users to stay informed about any changes.
Payments
We accept various payment methods, including credit and debit cards, net banking, UPI,Cash on delivery, and popular digital wallets. Please check the checkout page for a full list of accepted payment options.
Yes, we use secure encryption technology to protect your payment information, your payment details are processed securely through our trusted payment gateway partner (Razorpay).
Yes, we offer cash on delivery (COD) for certain products, the availability of COD will be indicated during the checkout process.
There are no additional charges for online payments. However, certain payment methods might have specific fees, which will be clearly mentioned during checkout.
If your payment fails, please check your payment details and try again. If the issue persists, contact your bank or our customer service team for assistance.
After your payment is processed, you will receive an order confirmation email with a detailed receipt, you can also view and download your invoice from the "My Orders" section in your InteriorChowk account.
We offer payment plans and financing options through selected financial partners please check the product page or contact customer service for more details on eligibility and terms.
Instant Delivery
Instant Delivery is a service offered by InteriorChowk that ensures your order is delivered within 4 hours of purchase, available in select locations.
You can check the availability of Instant Delivery page in website or during the checkout process the option will be shown if it is available for your location.
Yes, there is an additional fee for Instant Delivery. The exact charge will be displayed at checkout based on your location and the items in your order.
Instant Delivery is available during our standard operating hours (9:30 AM to 6:30 PM)
Orders placed outside of these hours will be delivered the next day.
While we aim to deliver your order as quickly as possible within the 4-hour window, we currently do not offer specific time slots for Instant Delivery.
Not all items are eligible for Instant Delivery. Eligible items will be marked accordingly on the product page, and the option will be available at checkout.
Due to the quick turnaround time, we cannot change the delivery address after the order is placed.
You can contact customer support team and cancel the order within a specific time period and place a new order with new address.
If your order is delayed, please contact our customer service team. We will provide updates and work to resolve any issues as quickly as possible.
If you're not available to receive the order, our delivery partner will attempt to contact you. If delivery fails, we will reschedule it based on our delivery policy.
You can contact our customer service team via email (customersupport@interiorchowk.com) or phone (+91 9953 680 690) for any questions or issues related to Instant Delivery.
Our contact details are available on the "Contact Us" page of our app.
Wallet
The InteriorChowk E-Wallet is a secure digital wallet that lets you store refunded amounts, cashback, or other eligible credits. You can use the balance to purchase any product on the InteriorChowk app.
Your E-Wallet balance can be used exclusively for purchases made on the InteriorChowk app. It cannot be used on external websites or offline stores.
Yes, but only in specific cases, you can withdraw money to your bank account only if the funds are from order refunds. However, Refer & Earn rewards and Promotional credits are non-withdrawable and can only be used for purchases on the InteriorChowk app.
If your return or refund request is approved, the eligible refund amount will be credited directly to your E-Wallet. You can then use those funds for future purchases.
Refund amounts credited to your E-Wallet do not expire. They will remain available for future purchases or withdrawal but Refer & Earn rewards and Promotional credits do expire, usually within a limited validity period as specified during the campaign or offer.
You can view your current balance, transaction history, and refund credits by visiting the Wallet section in your InteriorChowk account.
Yes, your E-Wallet is protected by strong security measures. However, you are responsible for maintaining the confidentiality of your login credentials. InteriorChowk is not liable for any misuse due to unauthorized access from your side.
Yes. InteriorChowk reserves the right to suspend or terminate E-Wallet access if you violate the platform’s Terms & Conditions or misuse the service in any way.
Absolutely. If there are any changes in the E-Wallet Terms & Conditions, we’ll notify you via email or mobile. Continued use of the wallet implies your acceptance of the updated terms.
For any queries, refund disputes, or technical issues related to the E-Wallet, please contact our support team at: customersupport@interiorchowk.com
Personal Details
Edit your account Details
You can update your name and address anytime from the My Account after logging in. However, for email ID or mobile number changes, please contact our support team — these can’t be changed directly from your account for security reasons.
Yes, you can request permanent deletion by contacting customer support. This action is irreversible.
Absolutely. We follow strict data protection policies. Your details are encrypted and never shared with third parties without consent.
Refer & Earn
Invite friends and earn rewards
Go to My Account > Refer & Earn, copy your unique referral link, and share it via WhatsApp, SMS, or social media.
You’ll receive wallet credits, discounts, or a flat ₹ amount (depending on the offer) once your referral completes a qualifying purchase.
They may receive a welcome discount or credits to use on their first purchase (details vary by offer).
No limits — refer as many as you like! More referrals = more rewards.
Usually within 24–48 hours after your referral’s first successful, non-returned order.
You can view all referral activity and wallet credits in the My Account > Wallet.
Referral rewards are typically credited to your InteriorChowk Wallet and can be used for purchases — withdrawal to bank is currently not supported.
They must sign up using your link only and place their first order without cancelling or returning. If issues persist, contact support.